Unprofessional bank

African Bank is so unprofessional, your money is not safe with them. It's been 3 full months going to report a frafulant debit order with them. From September I have been going to the Mall of Africa branch. Where a lady seems to know everything unfortunately she's so clueless about her job. Until now November 2022 on the very same day the 28th,i went and ask for assistant because my money was going off my account. I believe as a bank they supposed to investigate. Every month and amount of money is going off my account, when I try to despite the money I can't on my side, rather I stop the debit order. Also I decidedl to go the bank because I am a frustrated client, they tried to stop it but on their side seems like I did it and they can't do it twice. To day the ****en 28th of December 2022 the very same amount if going off my account. I am tired of going to the branches with no assistance. Then how safe is my kids money when the very stupid bank I trust with my money can't investigate. Why when the branch stops the debit but still it is going on and despite. The management better sort this **** out and fix my account because clearly their junior staff is clueless. The economy is ****ed up and now the bank is failing to protects its client's money like really. Rather then let me bank under my mattress because that's better than wasting petrol going to the branch and find people putting nail polish on their nails, chewing a gum in front of the client and not investigating further. I am so disgusted with the service. I am not gonna both going to any branch rather please may the sort this thing out, and then I move to another bank please I beg. We cannot be ****** money like we planting it. Clearly the branch is doing absolutely nothing about it. Imagine going for help, and they say "You must have agreed on your side and there's absolutely nothing I can help you". What the **** on earth is that a good customer service? "Oh no mam I have canceled the debit" but then why is it still on my bank debiting. African Bank better step up and reverse all my monies from september and close my account I am done.