Unprofessional and ********* Business Practices!!

<p>Good day my name is Patrick Walker I am a client at African Bank</p> <p> </p> <p> It is sad to see that such terrible service is given to clients. I have never experienced this unprofessional and ********* behavior in the Financial Services industry in my life. African Bank does not abide by FAIS legislation let alone have any care of TCF (treating customers fairly).I had a loan with the bank, called them 3 times for a settlement letter and paid the amount given inclusive of a "DISCOUNT", called them for 3 weeks every second day trying to get a paid up letter and each time I call I get the same response "Don’t worry Mr. Walker we have logged the complaint to be resolved”. After 3 weeks I get debited on the same account, so I reversed the amount, now apparently my account is still outstanding. I have never experienced this type of breech in agreement when a settlement amount is given to a client and when that settlement is paid then a request needs to be logged to get a paid up letter. A concerning point is that I got a debit order run on my bank account for the very same account. If I received an amount to settle an account this agreement has to be kept by both parties, I did my part so I would expect that the FSP will do the same. The way in which I was dealt with made me feel more like a victim then a client/customer, it’s like I have no right to say anything but just be told what to do yet I am in the same industry so it’s not like I don’t know my rights, I DO!!. The arrogance on the Final call was totally unacceptable, they have no regard as to the impact this has on a client. What happened to the agreement made? Who will pay my bill for all the calls made to them and all my time spend away from my Job? I spoke to a team leader, instead of trying to sort out my complaint he told me arrogantly to contact the Ombud and that he will even give me the number. In my space we are so afraid of cases going to the Ombudsman and try to resolve any Query ASAP, African Bank employees do not understand the impact of a poor brand name and they are not afraid of the Ombudsman’s Office which I think is very disrespectful and truly a disregard to the FAIS Act that has been introduced to South Africa.</p> <p> </p> <p>I will be in contact with the Ombudsman’s Office regarding this, I have recorded every conversation that I have had with them and because they are and FSP and their calls are recorded I would expect them to have the same recordings. I have complaint about this and nothing has been done so the best will be to exercise my rights through the Ombuds Office.</p>