Unprofessional and horrible service

I app**** for a credit card which was approved, I made only one application but to my surprise they ran 3 hard credit searches against my profile which has negatively affected my report and this was without my permission. I was then called on 10 November to confirm that everything has been finalized and I should collect my card I received a debit check that was accepted, credit life policy documents and a credit agreement , I collected the card and received it without Hassel on 11 November only to find out a week later that the credit application expired on 10 November- I then enquired why I would receive a credit card from the branch and the lady that assisted me telephonically (Julliette Malogadihlare) advised that they apparently they do that they just hand people credit cards and have them printed whether the application was successful or not. It all sounds way too ***** and extremely unprofessional. I need the credit checks to be corrected and will most definitely not be doing any business with African bank in the future.