Unprofessional

If you gonna assign people to call regarding my credit card then make sure that you assign people that know what they are doing. I'm tired of your agents that lack ethics and telephonic skills. The girl that called wasn't even making sense, talking over me and sounded like she was constipated. And when I asked for the call ref she said when I call it will be given to me. What nonsense is that? I've been enquiring about this account since December and even had someone from ITC to assist and you **** loads said it was with a 3rd party. Now who is BOO BOO the fool??? You will call me when you're ready to speak sense. Otherwise go to Hell.