Unprofessional

Unprofessional service!

I went to African bank to apply for a loan after I was pre-approved online. I was called and then told that I've been pre-approved again over the phone and that I had to go into a branch and complete my loan application, I went to the Greenstone Shopping Centre branch and was assisted by a very helpful absolutely fantastic consultant "Hyacintha" she ran through everything with me. Filled in the paperwork and got a 'confirmation of employment letter' for them as requested. I was then advised that they called my company and confirmed everything with them over the phone, then they tell Hyacintha that my employment confirmation letter was not sufficient, I then advised her that I would sent this through to her yesterday afternoon as soon as I got back to the office as I am a sales consultant, I then got back had the new "African bank provided" letter of employment confirmation sent through to them after I had it signed by my Director. This morning I was informed by Hyacintha that they had declined my loan due to not having their letter of confirmation sent back to them.

I find it pathetic and completely unprofessional that they have done this after they are the ones who delayed the entire process.