OV
Olga V
1 reviews | Active since Dec 2015
06 Feb 2025, 12:47
Unprecedented and poor customer service
Very poor, unprofessional and unhelpful customer services, coughing in my ear not listening to my complain properly, after I told them I'm out of the country and won't be able to recieve the verification pin, the consultant told me unfortunately I have to come in to the branch no matter I'm not in the country. All I want to know why my loan term is extended with 17months after taking 3 payments breaks in 2020.The contract I'm having when taking the loan was over 72months wich was supposed to end this December 2025,I know after taking the payment breaks the loan term will be extended but did not expect the 17 months extention. Also why is African Bank charging exstra fees for debiting my account before time and not on the agreed date. I've never missed a payment is not in arreas. I have the actual contract it seem like a new contract wich is not corresponding with the one I have was open or change. I've send emails made fone calls went to the branch before leaving the country but without any success.
Helpful (0)
Replies (28)0
Replies (28)
African Bank's replyOfficial
06 Feb 2025, 15:15Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Feb 2025, 15:15
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
06 Feb 2025, 17:22Can we schedule a time, I am currently not in South Africa the time difference between us is 11 hours, I don't mind calling because I need to solve this.
OV
Olga V's update06 Feb 2025, 17:22
Reviewer Update
Can we schedule a time, I am currently not in South Africa the time difference between us is 11 hours, I don't mind calling because I need to solve this.
African Bank's replyOfficial
06 Feb 2025, 17:28Thanks for speaking up and calling us out. Please reach us on ***so we can assist you with your request.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Feb 2025, 17:28
Official
Thanks for speaking up and calling us out. Please reach us on ***so we can assist you with your request.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
06 Feb 2025, 17:58I will reach out to you during your office hours, looking forward to be assisted by the right people.
OV
Olga V's update06 Feb 2025, 17:58
Reviewer Update
I will reach out to you during your office hours, looking forward to be assisted by the right people.
African Bank's replyOfficial
07 Feb 2025, 11:52Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Feb 2025, 11:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
07 Feb 2025, 12:07Good day, i did speak to one of your consultants, just now, and they needed to fica my identity, however, she advised since I'm not in SA, due to the nature of my employment, I need to request power of attorney and have my daughter stand in on my behalf.
The email address provided to me, and I qoute" *** " bounced back.
I am back to square one and it's so frustrating not being able to get to the bottom of my query. Please provide me with the correct email details to request power of attorney, thank you.
The email address provided to me, and I qoute" *** " bounced back.
I am back to square one and it's so frustrating not being able to get to the bottom of my query. Please provide me with the correct email details to request power of attorney, thank you.
OV
Olga V's update07 Feb 2025, 12:07
Reviewer Update
Good day, i did speak to one of your consultants, just now, and they needed to fica my identity, however, she advised since I'm not in SA, due to the nature of my employment, I need to request power of attorney and have my daughter stand in on my behalf.
The email address provided to me, and I qoute" *** " bounced back.
I am back to square one and it's so frustrating not being able to get to the bottom of my query. Please provide me with the correct email details to request power of attorney, thank you.
The email address provided to me, and I qoute" *** " bounced back.
I am back to square one and it's so frustrating not being able to get to the bottom of my query. Please provide me with the correct email details to request power of attorney, thank you.
African Bank's replyOfficial
07 Feb 2025, 18:09Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please DM us your International number so we can reach you.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Feb 2025, 18:09
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please DM us your International number so we can reach you.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
08 Feb 2025, 11:50Thank you, I did send the email asking for the power of attority form, did recieve an auto response, who indicate I must go on african bank website for the form, I did but can't find it.
OV
Olga V's update08 Feb 2025, 11:50
Reviewer Update
Thank you, I did send the email asking for the power of attority form, did recieve an auto response, who indicate I must go on african bank website for the form, I did but can't find it.
African Bank's replyOfficial
08 Feb 2025, 14:08Hi Olga, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply08 Feb 2025, 14:08
Official
Hi Olga, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
OV
Olga V's updateReviewer Update
09 Feb 2025, 20:45I did recieve an email today, explaining what I need to do,so that my daughter can act on my behalf.
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Olga V's update09 Feb 2025, 20:45
Reviewer Update
I did recieve an email today, explaining what I need to do,so that my daughter can act on my behalf.
African Bank's replyOfficial
10 Feb 2025, 10:51Thanks for speaking up and calling us out. You will receive feedback from the relevant department.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Feb 2025, 10:51
Official
Thanks for speaking up and calling us out. You will receive feedback from the relevant department.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
12 Feb 2025, 11:17Thanks for reaching out to us. Could you please forward the email you received from the Third-Party Request team to *** for further clarification and guidance on the next steps.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply12 Feb 2025, 11:17
Official
Thanks for reaching out to us. Could you please forward the email you received from the Third-Party Request team to *** for further clarification and guidance on the next steps.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
18 Feb 2025, 08:03Hi just following up, it's 6 days later, stil waiting on feedback.
OV
Olga V's update18 Feb 2025, 08:03
Reviewer Update
Hi just following up, it's 6 days later, stil waiting on feedback.
African Bank's replyOfficial
19 Feb 2025, 11:15Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Feb 2025, 11:15
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
19 Feb 2025, 11:39I did not follow up seeing that the last message/ feedback I gave you about the Master's office, you told me that African Bank will send me an email to give me guidance and clarification and I'm still waiting.
OV
Olga V's update19 Feb 2025, 11:39
Reviewer Update
I did not follow up seeing that the last message/ feedback I gave you about the Master's office, you told me that African Bank will send me an email to give me guidance and clarification and I'm still waiting.
African Bank's replyOfficial
19 Feb 2025, 16:39Thanks for reaching out to us. Please send us *** the email you wrote to the Third-Party Request team for which you are still awaiting a response so that we can help with the follow-up.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Feb 2025, 16:39
Official
Thanks for reaching out to us. Please send us *** the email you wrote to the Third-Party Request team for which you are still awaiting a response so that we can help with the follow-up.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
25 Feb 2025, 10:30Good day any feedback on my query, will it ever been resolved, I've done my part what African bank requested, sending an email to Social media and also to third-party, as requested the Master's office could not assist my daughter with power of attorney, the manager at Grahamstown branch was very helpful he also did send African bank an email explaining the situation but still no feedback and it's almost two weeks ago. Why did African bank add 17months to my loan term?
OV
Olga V's update25 Feb 2025, 10:30
Reviewer Update
Good day any feedback on my query, will it ever been resolved, I've done my part what African bank requested, sending an email to Social media and also to third-party, as requested the Master's office could not assist my daughter with power of attorney, the manager at Grahamstown branch was very helpful he also did send African bank an email explaining the situation but still no feedback and it's almost two weeks ago. Why did African bank add 17months to my loan term?
African Bank's replyOfficial
26 Feb 2025, 10:06I would like to assure you that I have followed up on your behalf regarding this matter. I will keep you updated as soon as I receive feedback.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply26 Feb 2025, 10:06
Official
I would like to assure you that I have followed up on your behalf regarding this matter. I will keep you updated as soon as I receive feedback.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
OV
Olga V's updateReviewer Update
12 May 2025, 11:19Good day,our last conversation was in February, Africanbank requested of me to fill some forms and had it stamp and signed by the ambassy here in New Zealand, wich I've done. Forms was emailed back to third party at African the 17th of March, I did follow up a month plus after not getting any response, I was told to send the email to another department wich I've done, still no response, it took me 7 hours to drive to the ambassy in Wellington, this is really frustrating and unacceptable. I feel African bank is ignoring me after all the efforts I went through to have my account unlock so that my query can be resolved.
OV
Olga V's update12 May 2025, 11:19
Reviewer Update
Good day,our last conversation was in February, Africanbank requested of me to fill some forms and had it stamp and signed by the ambassy here in New Zealand, wich I've done. Forms was emailed back to third party at African the 17th of March, I did follow up a month plus after not getting any response, I was told to send the email to another department wich I've done, still no response, it took me 7 hours to drive to the ambassy in Wellington, this is really frustrating and unacceptable. I feel African bank is ignoring me after all the efforts I went through to have my account unlock so that my query can be resolved.
African Bank's replyOfficial
13 May 2025, 08:47We've have sent an urgent escalation to relevant team for the attention it deserves. Our African Bank thirdparty team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply13 May 2025, 08:47
Official
We've have sent an urgent escalation to relevant team for the attention it deserves. Our African Bank thirdparty team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
OV
Olga V's updateReviewer Update
13 May 2025, 12:26I just recieved the following email, African bank is running in circles now, before I've send them the signed forms they needed, I first get in contact with l African bank to asked where and how I need to send the forms,they advised me to email it back,now after proofing I'm out of the country in the email they'retelling me to visit a branch how ridiculous is this.See email below.
Please be advised that Third Party Requests mailbox is reserved for third party requests. For FICA enquries, please visit your nearest African Bank branch.
Please be advised that Third Party Requests mailbox is reserved for third party requests. For FICA enquries, please visit your nearest African Bank branch.
Regards,
Third Party
OV
Olga V's update13 May 2025, 12:26
Reviewer Update
I just recieved the following email, African bank is running in circles now, before I've send them the signed forms they needed, I first get in contact with l African bank to asked where and how I need to send the forms,they advised me to email it back,now after proofing I'm out of the country in the email they'retelling me to visit a branch how ridiculous is this.See email below.
Please be advised that Third Party Requests mailbox is reserved for third party requests. For FICA enquries, please visit your nearest African Bank branch.
Please be advised that Third Party Requests mailbox is reserved for third party requests. For FICA enquries, please visit your nearest African Bank branch.
Regards,
Third Party
African Bank's replyOfficial
14 May 2025, 08:55We have escalated your matter to the relevant team and received the following feedback. Unfortunately, we are unable to proceed as your registered contact number with African Bank is currently inactive. This prevents us from completing the necessary identity verification.
Your profile is currently blocked due to outstanding FICA (Financial Intelligence Centre Act) updates. To resolve this, you are required to visit your nearest African Bank branch in person to update your information. We are unable to authorize your daughter to act on your behalf through a power of attorney at this stage, as you are still alive. In line with legal and compliance regulations, power of attorney arrangements require specific documentation and conditions, which currently are not met. We take the protection of personal information very seriously. To proceed with any assistance, we must first verify your identity in line with our regulatory obligations.
Your profile is currently blocked due to outstanding FICA (Financial Intelligence Centre Act) updates. To resolve this, you are required to visit your nearest African Bank branch in person to update your information. We are unable to authorize your daughter to act on your behalf through a power of attorney at this stage, as you are still alive. In line with legal and compliance regulations, power of attorney arrangements require specific documentation and conditions, which currently are not met. We take the protection of personal information very seriously. To proceed with any assistance, we must first verify your identity in line with our regulatory obligations.
African Bank's reply14 May 2025, 08:55
Official
We have escalated your matter to the relevant team and received the following feedback. Unfortunately, we are unable to proceed as your registered contact number with African Bank is currently inactive. This prevents us from completing the necessary identity verification.
Your profile is currently blocked due to outstanding FICA (Financial Intelligence Centre Act) updates. To resolve this, you are required to visit your nearest African Bank branch in person to update your information. We are unable to authorize your daughter to act on your behalf through a power of attorney at this stage, as you are still alive. In line with legal and compliance regulations, power of attorney arrangements require specific documentation and conditions, which currently are not met. We take the protection of personal information very seriously. To proceed with any assistance, we must first verify your identity in line with our regulatory obligations.
Your profile is currently blocked due to outstanding FICA (Financial Intelligence Centre Act) updates. To resolve this, you are required to visit your nearest African Bank branch in person to update your information. We are unable to authorize your daughter to act on your behalf through a power of attorney at this stage, as you are still alive. In line with legal and compliance regulations, power of attorney arrangements require specific documentation and conditions, which currently are not met. We take the protection of personal information very seriously. To proceed with any assistance, we must first verify your identity in line with our regulatory obligations.
OV
Olga V's updateReviewer Update
14 May 2025, 12:13What African bank is telling me now, the forms they requested of me to have it signed and stamp under oath at the South African ambassy here in New Zealand, wich tooked me 7hrs to get there was a waste of my time and money.It now makes sense the statements I'm getting every month is incorrect seeing my account is lock. I'm paying R4334. 37 for the past 6 years never missed a payment only tooked 3 payment breaks in 2020
OV
Olga V's update14 May 2025, 12:13
Reviewer Update
What African bank is telling me now, the forms they requested of me to have it signed and stamp under oath at the South African ambassy here in New Zealand, wich tooked me 7hrs to get there was a waste of my time and money.It now makes sense the statements I'm getting every month is incorrect seeing my account is lock. I'm paying R4334. 37 for the past 6 years never missed a payment only tooked 3 payment breaks in 2020
OV
Olga V's updateReviewer Update
14 May 2025, 12:22My loan term is extended with 17montjs, I was supposed to finish my loan this December 2025,after the payment breaks the new date on the statements to finish my loan is August 2027 for a loan amount of R128 700.Since I query this while in South Africa with my account unlocked by the time Africanbank could not explain to me all they told me is that the date on the statement is incorrect my loan will end May 2027. If I compare my origanal loan contract and the statements I am getting it does not correspond.
OV
Olga V's update14 May 2025, 12:22
Reviewer Update
My loan term is extended with 17montjs, I was supposed to finish my loan this December 2025,after the payment breaks the new date on the statements to finish my loan is August 2027 for a loan amount of R128 700.Since I query this while in South Africa with my account unlocked by the time Africanbank could not explain to me all they told me is that the date on the statement is incorrect my loan will end May 2027. If I compare my origanal loan contract and the statements I am getting it does not correspond.
African Bank's replyOfficial
15 May 2025, 08:23Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply15 May 2025, 08:23
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
15 May 2025, 08:23Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply15 May 2025, 08:23
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
OV
Olga V's updateReviewer Update
08 Jun 2025, 16:10Can African bank provide me with my Ref nr for my unresolved dispute,I have with them, I never recieved one.
OV
Olga V's update08 Jun 2025, 16:10
Reviewer Update
Can African bank provide me with my Ref nr for my unresolved dispute,I have with them, I never recieved one.
African Bank's replyOfficial
09 Jun 2025, 15:03Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply09 Jun 2025, 15:03
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***