Unpleasant Service received

I received a settlement discount from African Bank on 28/01/2022 and paid up my load account on 29/01/2022 at Maponya Mall branch. Whilst making the cash deposit at their ATM facility, a certain amount of the deposit that went into the machine did not reflect on the statement under the funds received. I was advised by the consultant that the machine may be full and might not be able to read some of the notes, but this should not be a problem as Fedility collections will run an audit and the funds will be traced and updated.

A log request was created for these outstanding funds with log no. *** on site with Mxolisi. An sms log updated was received whist at the branch and I was informed that further updates would be received in 48hrs.

7 days later on 07/02/2022 I had to followup with African Bank Maponya Mall branch (Spoke to Mxolisi) as no updates had been received. He advised that he will follow up on the log via email for an update. I was not please with his response, he then advised me to call the branch on *** to do a follow up. In frustration I did that follow up with the branch and was advised that an update had been placed on the system on 29/01/2022 @ 16h02 by C Taya, that documents have been requested from African Bank Maponya Mall by the finance department in order to proceed with the log. Immediately I called African Bank Maponya mall, spoke to Mxolisi once again and advised him of the feedback received from the branch.

On 08/02/2022 I called African Bank Maponya mall to follow up on the progress made after yesterdays interaction with them. I spoke to Lerato who advised that she could not assist in Mxolisi's absence, I then requested to speak to management.

Whilst holding for management my call was put down, when calling back in 2 seconds, I was told that Lerato was on another call.

I was then assisted by Austin Mudau the branch manager, I explained my situation to him and again I did not get the assistance I needed. Instead I was told that a follow up email will be sent to the department.

I am totally not happy with the service I have received from African Bank Maponya mall instead, Im told that in order to get assistance I need to go to the branch.

I the customer, having to resolve internal African Bank issues, this shows a low work ethic from your employees and should be addressed immediately.

I would appreciate you urgent resolution in resolving my case.