Unpleasant experience

Subject: Urgent Complaint – Incorrect Settlement & Unauthorized Debit

Dear [Company Name] Customer Support,

I am extremely frustrated and disappointed with the handling of my account settlement. I made a payment of R3902 for a settlement that was originally R3901.25. However, when we checked the settlement yesterday, a new amount of R3911.24 appeared, showing an outstanding balance of -R154.96.

How is it possible that there is an outstanding amount when I paid more than what was required? This makes absolutely no sense.

I reached out to Thandile/Thandz on Messenger, and while she called me, she did not resolve the issue. Instead, she simply mentioned a 72-hour waiting period for account closure, which is not the issue at hand.

To make matters worse, I woke up this morning to find that R3901.25 was debited from my African account. I then went to The Glen branch, only to be told that I would be refunded R3.8K. Why would I be refunded that amount when R3901.25 was debited? This is completely unacceptable!

I demand that this issue be resolved TODAY. I need a clear explanation of what went wrong, confirmation that my account is fully settled, and an immediate refund of any incorrect debits. I expect prompt action, or I will escalate this matter further.

Awaiting your urgent response.