Unpaid

I will still say am very unhappy with the service of the bank. Cos now I have been waiting for 6 months to hear the stories they are telling me that I can't get my claim. I was told that the deceased was covered and when I put in the claim i was told I will receive my money. Suddenly when I didn't get my payment I went to the branch to fine out what is happening. When I got to the branch they told me that they will get back to me. After a while I saw that they are not getting back to me I went back. I was told that they want to do investigations and it went on until I went back and I never got a feedback. I was the one who was running up and down to do follow ups. Now they want to tell me that I can't get the money. I told them that the deceased was my aunt I grew up infront of her. Where did I go wrong. They were fast to take my money now time to pay back its a story on top of a story.