RT
Rachel T

1 reviews | Active since May 2012

09 Mar 2017, 08:40

unneccessary calls/messages

<p>I'm very tired of african bank, some months ago they said my outstanding balance is being paid by the insurance but they don't stop calling me. Today a rude woman by the name of tumi called demanding payment and they am not working and my insurance have to pay as they discussed it with me. I want these people to abstain from calling my mobile and train their agents how to talk to people if they really want to recover their from other clients, because with the attitude they approach debtors no one will pay. </p>

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Replies (2)
African Bank
African Bank's reply10 Mar 2017, 11:11
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***

RT
Rachel T's update10 Mar 2017, 14:03
Reviewer Update

African bank must stop wanting from me, insurance should as I was paying on monthly basis. Please keep it in your mind that it was not a donation but money to settle my outstanding when I can't