SS
Sibongile S
1 reviews | Active since Jul 2023
07 Aug 2023, 11:34
Unlock my account
Friday night i couldn't access my funds in my account. No email,no call nothing to explain why my account was on hold. This morning i called and was told that they have sent email and will get responded. why must i struggle to have access to my own money? Its my savings in those 2 pockets,never borrowed it from you so why account has to be on hold coz I made the transfers myself,unfreeze my accounts coz im so disappointed in you
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
07 Aug 2023, 12:16Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply07 Aug 2023, 12:16
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
SS
Sibongile S's updateReviewer Update
14 Aug 2023, 16:49Specialist team that can't open my account.
From what I have gathered while talking to you is that my Account is on hold for recieving funds,apparently my husband's account is also on hold for recieving funds and his bank said he's just a third party in all of this.
My husband sells crypto so do I so how can we be held responsible for funds when we dont even know those people.
My husband sold his crypto and sent funds in my account coz I decide what we need.
I also sell crypto and save in my account yet till today no reply.
If my husband is a third party in all of this that means we dont know anything so unlock my account
From what I have gathered while talking to you is that my Account is on hold for recieving funds,apparently my husband's account is also on hold for recieving funds and his bank said he's just a third party in all of this.
My husband sells crypto so do I so how can we be held responsible for funds when we dont even know those people.
My husband sold his crypto and sent funds in my account coz I decide what we need.
I also sell crypto and save in my account yet till today no reply.
If my husband is a third party in all of this that means we dont know anything so unlock my account
SS
Sibongile S's update14 Aug 2023, 16:49
Reviewer Update
Specialist team that can't open my account.
From what I have gathered while talking to you is that my Account is on hold for recieving funds,apparently my husband's account is also on hold for recieving funds and his bank said he's just a third party in all of this.
My husband sells crypto so do I so how can we be held responsible for funds when we dont even know those people.
My husband sold his crypto and sent funds in my account coz I decide what we need.
I also sell crypto and save in my account yet till today no reply.
If my husband is a third party in all of this that means we dont know anything so unlock my account
From what I have gathered while talking to you is that my Account is on hold for recieving funds,apparently my husband's account is also on hold for recieving funds and his bank said he's just a third party in all of this.
My husband sells crypto so do I so how can we be held responsible for funds when we dont even know those people.
My husband sold his crypto and sent funds in my account coz I decide what we need.
I also sell crypto and save in my account yet till today no reply.
If my husband is a third party in all of this that means we dont know anything so unlock my account
SS
Sibongile S's updateReviewer Update
18 Aug 2023, 12:01I seriously dont know what to do with getting assisted with my account,can i get someone that is serious about helping me,this bank is draining me now
SS
Sibongile S's update18 Aug 2023, 12:01
Reviewer Update
I seriously dont know what to do with getting assisted with my account,can i get someone that is serious about helping me,this bank is draining me now
SS
Sibongile S's updateReviewer Update
18 Aug 2023, 14:48After our call I talked to the person that you said I must communicate with and he went to his bank,the bank said they have already sent you guys a letter and my account should be opened soon.
He only got a message of his account being released so please check for Capitecs letter and unfreeze my account please
He only got a message of his account being released so please check for Capitecs letter and unfreeze my account please
SS
Sibongile S's update18 Aug 2023, 14:48
Reviewer Update
After our call I talked to the person that you said I must communicate with and he went to his bank,the bank said they have already sent you guys a letter and my account should be opened soon.
He only got a message of his account being released so please check for Capitecs letter and unfreeze my account please
He only got a message of his account being released so please check for Capitecs letter and unfreeze my account please
SS
Sibongile S's updateReviewer Update
18 Aug 2023, 16:09Capitec said they called you guys to release my account,please contact me ASAP coz I need my account,all other banks have opened for their clients
SS
Sibongile S's update18 Aug 2023, 16:09
Reviewer Update
Capitec said they called you guys to release my account,please contact me ASAP coz I need my account,all other banks have opened for their clients
SS
Sibongile S's updateReviewer Update
19 Aug 2023, 10:55I cant see your message,your replying to me but the only thing i see is that "The business has rep**** privately,and only Sibongile can view this message".
Im logged in by the way.
Yesterday before you knocked off I called in as you guys never came back to me after I told you about Capitec as its Capitec bank that called your so called relevant department to confirm that everything has been sorted out.
The only response I got from the guy I spoke with was "Im sending an email to the relevant department,turn around time 24-48 hours".
Turn around time for what exactly cos Capitec just wanted to know were funds were coming from and were they are going,the moment they got their answer everything was quickly resolved so people that used ABSA,FNB,Nedbank they are all sorted now,im the only 1 with a frozen account even after Capitec called you.
The fact remains...you dont value your clients as you claim you do
Im logged in by the way.
Yesterday before you knocked off I called in as you guys never came back to me after I told you about Capitec as its Capitec bank that called your so called relevant department to confirm that everything has been sorted out.
The only response I got from the guy I spoke with was "Im sending an email to the relevant department,turn around time 24-48 hours".
Turn around time for what exactly cos Capitec just wanted to know were funds were coming from and were they are going,the moment they got their answer everything was quickly resolved so people that used ABSA,FNB,Nedbank they are all sorted now,im the only 1 with a frozen account even after Capitec called you.
The fact remains...you dont value your clients as you claim you do
SS
Sibongile S's update19 Aug 2023, 10:55
Reviewer Update
I cant see your message,your replying to me but the only thing i see is that "The business has rep**** privately,and only Sibongile can view this message".
Im logged in by the way.
Yesterday before you knocked off I called in as you guys never came back to me after I told you about Capitec as its Capitec bank that called your so called relevant department to confirm that everything has been sorted out.
The only response I got from the guy I spoke with was "Im sending an email to the relevant department,turn around time 24-48 hours".
Turn around time for what exactly cos Capitec just wanted to know were funds were coming from and were they are going,the moment they got their answer everything was quickly resolved so people that used ABSA,FNB,Nedbank they are all sorted now,im the only 1 with a frozen account even after Capitec called you.
The fact remains...you dont value your clients as you claim you do
Im logged in by the way.
Yesterday before you knocked off I called in as you guys never came back to me after I told you about Capitec as its Capitec bank that called your so called relevant department to confirm that everything has been sorted out.
The only response I got from the guy I spoke with was "Im sending an email to the relevant department,turn around time 24-48 hours".
Turn around time for what exactly cos Capitec just wanted to know were funds were coming from and were they are going,the moment they got their answer everything was quickly resolved so people that used ABSA,FNB,Nedbank they are all sorted now,im the only 1 with a frozen account even after Capitec called you.
The fact remains...you dont value your clients as you claim you do
SS
Sibongile S's updateReviewer Update
21 Aug 2023, 12:25Thats the only thing you guys keep saying,you dont communicate after these replies,its like you just reply for show and to help your customers
SS
Sibongile S's update21 Aug 2023, 12:25
Reviewer Update
Thats the only thing you guys keep saying,you dont communicate after these replies,its like you just reply for show and to help your customers