Unjustified Bank Charge

African Bank conducted a unjustified Inter Account Transfer Expenses BANK CHARGE of R2000 in MyWorld account on the 24/10/2020 and I have reported it to them in 4 different channels. Non of their bankers had an answer for me. I was told by the call centre agent that a ticket was loaded and the case was escalated to accounts department with no reference number provided to me, and the turn around time is 24-48 hours. 50 hours later and no feedback nor reimbur*****t from them...what an inconvenience African Bank is. YOUR MONEY CAN SIMPLY DISAPPEAR IN THEIR SYSTEM WITHOUT THEM KNOWING WHY AND THEY WILL GIVE YOU THE RUN AROUND. African Bank is an Absolute *********** financial institution and a Mockery to the financial services sector. #BringBackMyMoney African Bank.

On the 26/10/2020, I received a call (Time Wasted) from African Bank, I was told that the money was debited into my loan account, which i don't have. Then I supposedly paid the money into someone else's account, so I asked them how is that possible when the transfer is listed as a Inter Account Transfer, then I was put on hold for more then 5 minutes. So, they decided to get back on the phone and tell me that the case has been escalated to Payments department AGAIN, which can take up 24-72 hours.

Don't know why African Bank doesn't EFT into a Bidvest Bank account. And it even declined to transfer the money into my savings pockets. I had just received the R2000 reimbur*****t on the 29/10/2020 @17h30 made possible by one of their supervisors STEVEN - ***, then I attempted to make the payment again to the same Bidvest Bank account and it declined. A few minutes later, it deducted the exact same R2000 from MyWorld account stating it's an Inter Account Transfer expenses AGAIN, then seconds later a transaction for R2000 transpired - stating it's a JOURNAL CREDIT. So now, I'm being told to wait till they have feedback for 'my concern' as they put it, so which there's no turn around time. It just doesn't make sense why I have to wait days for them to rectify their repeated error, which took STEVEN (their supervisor) an hour to resolve.