Unjust hold on African Bank Account

On 28 March 2024 I tried to purchase airtime from my African Bank acount and my account was not working. Upon calling the call center I was informed my account is on hold due to a lumpsum I received which is reflecting on the system. When I asked what lumpsum they could not tell me and When I asked specifications the consultant just irritatingly retorted they dont know I am supposed to know. Two days later I called again and was told that there was a report from Capitec Bank that I received *****ulent money from capitec but they were unable to tell me which amount was in dispute and I was told to email the forensics department as they can not be called for specifics about this complaint. After emailing the forensic department twice only on 9 Appril did Godwill Marema from forensics respond to send me a screenshot of a capitec payment where I had a legitimate transaction with the person. I provided proof of payment which I indeed did email as well as the persons proof of account. To my utter horror no one has acknowledged my documents or are responding to my subsequent calls. I am so mortified at the disrespect, disregard and disdain I am being treated by this bank they are treating me like trash. And because I am so mortified at how they have been ignoring me I tried calling them again on the 18th of April 2024 only to be told that there is a note from forensics saying I need to go to tymebank to remove the hold from my account as tymebank gave the instruction to place my account on hold. When I asked the consultant what she is talking about as my tymebank account is the only tymebank where I have made transfers from she said she does not know what they are referring to as they did not expand they just made a note saying tymebank need to remove the hold. I was begging her to contact the forensics so I can get hold of them to explain to me why they are doing what they are doing and why they are playing me for a fool and she said she will send an email and I cant talk to anyone there they will call me. When I told her they never call she didnt say anything.Upon contacting tymebank they told me they dont know anything about what african bank is saying as my account is open and fully functional at tymebank and tymebank asked me to send the email instruction to block my account that they alledgedly sent to african bank to see what african bank is talking about, but I could not do so as african bank sent me a screenshot from capitec and I was here looking like a fool!!!!!! So it seems that African Bank thinks that they are dealing with a *****. My funds that I can not access there in that account is my funds I needed to use for my 5 year old sons health. I took my son to a government hospital yesterday and he was diagnosed with a disability all because I could not get that money to use when I told the team leader in the email I need the funds for medical reasons due to ill health. That team leader can not say he did not see all my multiple emails that I sent him. I resent you people for what you did not me. You are a horrible banking institution and I do not care what people think of my review. I want my money back you have no right to keep my money on hold because you have no just cause to do so. You think you can get away by playing russian roulette with people. You better release my funds immediately and deal with your *********** staff and your poor administrative system where you have emails that are clogging your system, even you own consultant said over the phone that you dont know how to deal with your emails as your administration is poor. That is not supposed to be my problem!! You have overstepped your boundaries with me I have been patient enough,your lack of professionlism and have led to another person wellbeing being negatively affected and I will never get over what you caused. Release the hold from my account and give me access to my money.