Unhelpful

Good Morning,

I am a bit irritated. I called you contact centre and requested a call back. I get called back I speak to Margaret. Okay, I didn't have a problem I give her my ID number unfortunately I don't get the authorization option on my cell. I let her know she then says we can't proceed with the call but she quickly came back to her senses. And asked me security questions. I answered them. She then coughs in the phone and no sorry or anything she proceeds as if nothing happened . In between I am being told "sorry I can't hear you". Until I pointed it out to her that she is working from home the lines are not really clear at times, I will call back. instead of me being asked to shout my details and reasons for calls.

I have dealt with African Consultants in the past and they have been very professional and I thought it is the company culture until today's call.

My main reason for calling is that I don't have access to the banking app. I wanted to enquire if it will be possible to skip a payment on my oan for this month. And if it can be authorized on their side since I can't access the internet banking and the app. Instead of her being hostile.