SM
Sinenhlanhla M
1 reviews | Active since Oct 2016
18 Nov 2025, 09:37
Unhelpful and Poor customer support
My husband informed the bank this morning that he would not be able to pay his premium for this month and requested that the amount be doubled and collected the following month. Despite giving them timely notice, the bank refused to assist, claiming that “the system cannot change the debit order.”
This response is extremely frustrating and unacceptable—especially coming from a lender. Life happens, and customers who communicate proactively should be supported, not dismissed. What is the point of informing the bank in advance if they still refuse to make a simple adjustment?
We expected flexibility, understanding, and a willingness to assist. Instead, we were met with a rigid policy and no effort to find a solution. Very disappointed with this level of customer service.
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
18 Nov 2025, 09:49Thanks for speaking up and calling us out. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply18 Nov 2025, 09:49
Official
Thanks for speaking up and calling us out. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's replyOfficial
18 Nov 2025, 09:49Thanks for speaking up and calling us out. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply18 Nov 2025, 09:49
Official
Thanks for speaking up and calling us out. We would only be able to accept the details and help the applicant directly. This is in line with the Protection of Personal Information Act (POPI).
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Your partner can chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
SM
Sinenhlanhla M's updateReviewer Update
18 Nov 2025, 10:22He must make contact again and speak to the same consultants to get the same answer?
SM
Sinenhlanhla M's update18 Nov 2025, 10:22
Reviewer Update
He must make contact again and speak to the same consultants to get the same answer?
African Bank's replyOfficial
18 Nov 2025, 10:26I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply18 Nov 2025, 10:26
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
SM
Sinenhlanhla M's updateReviewer Update
18 Nov 2025, 10:43I have rep**** to your response . He must call your call centre again to be give the same response. Why not assign a consult to assist him, like any service provider would have ?
SM
Sinenhlanhla M's update18 Nov 2025, 10:43
Reviewer Update
I have rep**** to your response . He must call your call centre again to be give the same response. Why not assign a consult to assist him, like any service provider would have ?
African Bank's replyOfficial
18 Nov 2025, 10:50Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply18 Nov 2025, 10:50
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
SM
Sinenhlanhla M's updateReviewer Update
18 Nov 2025, 11:24This is ********** , my husband was phoned by African bank just to be told they can not assist , however can give a payment holiday for December ? Surely if you have a programme for December , you can make an exception for November considering the account is not in arrears and the Nov instillment will still be paid in December to keep the account up to date.
This service is very disappointing. We would definitely be settling this account . I would not advise anyone to take up a loan or a credit card with African bank.
This service is very disappointing. We would definitely be settling this account . I would not advise anyone to take up a loan or a credit card with African bank.
SM
Sinenhlanhla M's update18 Nov 2025, 11:24
Reviewer Update
This is ********** , my husband was phoned by African bank just to be told they can not assist , however can give a payment holiday for December ? Surely if you have a programme for December , you can make an exception for November considering the account is not in arrears and the Nov instillment will still be paid in December to keep the account up to date.
This service is very disappointing. We would definitely be settling this account . I would not advise anyone to take up a loan or a credit card with African bank.
This service is very disappointing. We would definitely be settling this account . I would not advise anyone to take up a loan or a credit card with African bank.
African Bank's replyOfficial
18 Nov 2025, 11:28Our African Bank team has contacted your partner and has sent a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply18 Nov 2025, 11:28
Official
Our African Bank team has contacted your partner and has sent a reply.
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.
Your African Bank Support Specialist team
***