Unhelpful Agent

Good day<br> <br> Yesterday I went African bank in n1 city mall for settlement letter and I was advised to bring an ID book, right I advised the agent I don't have an ID book I'm waiting for my ID book, she then advised me to bring copy of my ID<br> I then went today 09/09 and I was given the settlement letter I find this very stupid that I don't get the letter to settle the payment I have been owing for years. And why was I informed incorrectly, I have wasited my time coming to your offices and to be given this information or letter. Please advise if you want the money that I owe to be paid or to leave the debt as it is <br> <br> Ayesha in n1 city was so unhelpful and he was busy on her cell phone if she listened attentively to my query I should have not wasted my time and go back to them <br>