pK
patience K
1 reviews | Active since Sept 2022
14 Apr 2026, 12:40
Unhappy with the whatsapp platform
I recently reached out because I could not update details on the APP and I must say their whatsapp service is shocking, they first make you wait and say you are in line which is fine but after waiting an agent will only send one reply and you are back to the que , you respond to their message within a minute and still you are back to the bot/que it is frustrating because when we reach out on whatsapp it means we have tried to use the self-service option first and we expect assistance. Please fix this
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African Bank's replyOfficial
14 Apr 2026, 13:45Thanks for speaking up and calling us out. We're giving your concern our full attention , our call got disconnected while enquiring about the whatsapp proceess and when I call back your phone rang with no reply. I have escalated your concern to our internal complaint for attention it deserve and will provide feedback as soon as received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply14 Apr 2026, 13:45
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention , our call got disconnected while enquiring about the whatsapp proceess and when I call back your phone rang with no reply. I have escalated your concern to our internal complaint for attention it deserve and will provide feedback as soon as received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***