UNHAPPY WITH SERVICE

Money was deducted from my bank account twice at the end of Feb, and I didnt give anyone permission to do 2 debit orders from my account, I went to the African Bank branch in N1 city they said they cant help me I need to contact the call centre because this is a payment query, called the call centre this morning I was told I cant be helped with my account because I could not rememeber my old cellphone number, I was told then to go back to the branch to up date my details before they can assist me withh my query .... Ive nver had a good experience with african bank went to the belhar branch few weeks ago to query my balance the answers I got was pathetic and I feelme as the client needs to be given proper infirmation as this is money which gets taken off from my back account every money and its not that im paying little on this account, you easily give people money but when we ask you questions you always take the easy way out .... My bal on this acount isnt correct either Ive been paying this account for nearly a year and yet I still cant see a big difference in my account - Im so frustrated by the service ive been getting I am going to THE NCR if this doesnt get resolved ASAP