Unhappy Service

App**** for a loan was accepted and approved all documents was signed and waited two days for them to come back to me, on the third day I was sent a message to tell me that since I did not answer my phone the loan was rejected, this being that did not even try to contact me. When I inquired about this I was informed to start the whole process all over again. Again I have had to submit documents and apply and sign the contract again, Still no answer as well also informed by the branch staff that they will deal with application when they have time as the need to confirm employment, however this was already confirmed for the previous application, I approached them at the branch only to get told that the manager is out marketing not sure if that is wise since there is no such thing as customer service.