Unhappy customer- sies man

I am absolutely appalled by the service I received from African Bank.Funds was transferred from my account after someone logged into my account on18.04.2023.I contacted the bank and ask them to block the acc. and close the App aswell.I personally hand in all the documents at my branch in Mamelodi crossings on 23.04 2023 .I query after two weeks about the investigation at my branch and was told that all is in order forensics received the necessary documents and will contact the branch.On10.04.2023 at about 00h20 I received a sms from African Bank informing me that someone is logging in again.I contacted customer service and they send me back to my branch to query about my affidavit,ID copy etc that was handed in for they cannot assist in the investigation,but will cancel the App. How can I still trust African Bank with any documents if they don't even try to contact their own branches.*****sters are logging in and out of my account while it's supposed to be under investigation.they don't even give feed back.MY MONEY COUNTS