SS
Suritha S
1 reviews | Active since Jun 2023
17 Jun 2023, 20:01
UNHAPPY CUSTOMER
Dear African Bank
I received my paid up letters from you in October 2022. In February 2023 I received my certificate of clearance that I am now debt free. Somehow an amount of R362 reflects on my credit report as outstanding. I Have been moving back and forth to African Bank branch in Paarl. I have made numerous phone calls to your customer service/head office, but my query never seems to be escalated. I have been struggling since February/March 2023 to clear this amount from my name.
Consultants are not of any help. On your system in branch, and on customer service/head office side my account balance is zero. All of them say my query will be escalated, but it doesn't seem like it is being escalated.
so if my account balance is zero? why does an outstanding amount of R362 reflect on my credit profile?
I have not received any answers????? Someone on your side did not do their job, as records were not updated.
Please advise???????
Helpful (0)
Replies (7)0
Replies (7)
African Bank's replyOfficial
18 Jun 2023, 14:42Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply18 Jun 2023, 14:42
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SS
Suritha S's updateReviewer Update
18 Jun 2023, 19:55Good evening. Would it be possible for you to contact me between 12h30 and 13h30 on Monday 19 June 2023. I was in church when you called this morning. I can't see the number on your reply above.
Regards,
Suritha Sawall ***
Regards,
Suritha Sawall ***
SS
Suritha S's update18 Jun 2023, 19:55
Reviewer Update
Good evening. Would it be possible for you to contact me between 12h30 and 13h30 on Monday 19 June 2023. I was in church when you called this morning. I can't see the number on your reply above.
Regards,
Suritha Sawall ***
Regards,
Suritha Sawall ***
African Bank's replyOfficial
19 Jun 2023, 07:47Thanks for speaking up and calling us out. We will call you during those times as per the request.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply19 Jun 2023, 07:47
Official
Thanks for speaking up and calling us out. We will call you during those times as per the request.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
20 Jun 2023, 08:48Thanks for speaking up and calling us out. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the Procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply20 Jun 2023, 08:48
Official
Thanks for speaking up and calling us out. In order to address your Hello Peter complaint, we need to ensure we protect you and follow the Procedure we use to identify and verify our customers.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
SS
Suritha S's updateReviewer Update
22 Jun 2023, 12:48Dear African bank
Two different consultants have been in contact with me. Thank you for calling me as per request. How ever nothing has been done to solve my query. As a customer I have done my part. I have paid. why is it so hard to do your part? Update your records correctly, justly, in time.
I would like to request that my query please be escalated to a Manager. Its been 4 months, yet African bank keeps on throwing the ball back into my court. I have paid which means I have done my part. African bank you have not done your part.
I look forward to hearing from a manager.
Suritha
***
Two different consultants have been in contact with me. Thank you for calling me as per request. How ever nothing has been done to solve my query. As a customer I have done my part. I have paid. why is it so hard to do your part? Update your records correctly, justly, in time.
I would like to request that my query please be escalated to a Manager. Its been 4 months, yet African bank keeps on throwing the ball back into my court. I have paid which means I have done my part. African bank you have not done your part.
I look forward to hearing from a manager.
Suritha
***
SS
Suritha S's update22 Jun 2023, 12:48
Reviewer Update
Dear African bank
Two different consultants have been in contact with me. Thank you for calling me as per request. How ever nothing has been done to solve my query. As a customer I have done my part. I have paid. why is it so hard to do your part? Update your records correctly, justly, in time.
I would like to request that my query please be escalated to a Manager. Its been 4 months, yet African bank keeps on throwing the ball back into my court. I have paid which means I have done my part. African bank you have not done your part.
I look forward to hearing from a manager.
Suritha
***
Two different consultants have been in contact with me. Thank you for calling me as per request. How ever nothing has been done to solve my query. As a customer I have done my part. I have paid. why is it so hard to do your part? Update your records correctly, justly, in time.
I would like to request that my query please be escalated to a Manager. Its been 4 months, yet African bank keeps on throwing the ball back into my court. I have paid which means I have done my part. African bank you have not done your part.
I look forward to hearing from a manager.
Suritha
***
African Bank's replyOfficial
22 Jun 2023, 14:39Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply22 Jun 2023, 14:39
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
SS
Suritha S's updateReviewer Update
05 Jul 2023, 20:11Good day African bank
There have been zero progress in my enquiry. You keep telling me to go to my nearest branch. I've done this about 6 times. This is nothing short of frustrating. why do I have to keep visiting the branch if the branch cant help me. You keep referring me to the branch and the branch keeps referring me to you! It cant be that hard to log into my profile. You knew how to access my profile when the money were outstanding. Now that its paid up you cant access it?
Why is management hiding behind the consultants? someone somewhere did not do their job properly. Now I'm stuck with my name being flagged for money that I've settled over 8 months ago. I await your response.
There have been zero progress in my enquiry. You keep telling me to go to my nearest branch. I've done this about 6 times. This is nothing short of frustrating. why do I have to keep visiting the branch if the branch cant help me. You keep referring me to the branch and the branch keeps referring me to you! It cant be that hard to log into my profile. You knew how to access my profile when the money were outstanding. Now that its paid up you cant access it?
Why is management hiding behind the consultants? someone somewhere did not do their job properly. Now I'm stuck with my name being flagged for money that I've settled over 8 months ago. I await your response.
SS
Suritha S's update05 Jul 2023, 20:11
Reviewer Update
Good day African bank
There have been zero progress in my enquiry. You keep telling me to go to my nearest branch. I've done this about 6 times. This is nothing short of frustrating. why do I have to keep visiting the branch if the branch cant help me. You keep referring me to the branch and the branch keeps referring me to you! It cant be that hard to log into my profile. You knew how to access my profile when the money were outstanding. Now that its paid up you cant access it?
Why is management hiding behind the consultants? someone somewhere did not do their job properly. Now I'm stuck with my name being flagged for money that I've settled over 8 months ago. I await your response.
There have been zero progress in my enquiry. You keep telling me to go to my nearest branch. I've done this about 6 times. This is nothing short of frustrating. why do I have to keep visiting the branch if the branch cant help me. You keep referring me to the branch and the branch keeps referring me to you! It cant be that hard to log into my profile. You knew how to access my profile when the money were outstanding. Now that its paid up you cant access it?
Why is management hiding behind the consultants? someone somewhere did not do their job properly. Now I'm stuck with my name being flagged for money that I've settled over 8 months ago. I await your response.