Unhappy Customer

I had loan 2 accounts with African Bank one of which I have paid up 5 or 6 months ago and yet was still being debited for both accounts on a monthly base I had to reverse the debit order because I had an arrangement with African Bank but they were not debiting the amount that was agreed on my debit orders bounced monthly and I was charged for it until I went into one of the branches to enquire I was advised that my account is paid up and I will receive a paid up letter within 14 days and they will reverse the funds into my account ,it took a week for the funds to be credited back but and all the charges were not paid.