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MAKHOSI M

1 reviews | Active since Dec 2015

14 Dec 2015, 17:34

Unhappy customer

I purchased a lounge suite at ELLERINES store birch acres mall, a month later de lounge suit had some faults, I reported n they sent someone to fix them. However the problem persisted n they changed one of the couches. This did not help as the others were still faulty. I kept reporting up until I was told ELLERINES is closing down, I was referred to insurance by African bank as they advise they can't do anything on their side but they still debiting my account. Insurance also could not help, i even cancelled the insurance after that. The lounge suite is now sitting on a spare room but am still paying for goods that am not using. It's not my fault that ELLERINES closed down, African bank can come collect the lounge suite and stop debiting me.. This is really not good service to be told there is nothing they can do but debit my account every month for what.<br>

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Replies (1)
African Bank
African Bank's reply15 Dec 2015, 09:59
Official
Hello Macosy123,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***