Unhappy client

Good morning I made a consolidation loan application with African Bank last week Tuesday the 15th of December already I was given an offer since the day application was made I didn't get any feedback from African bank, I called and was told my application was sent to reviewed I became frustrated and went to jubilee mall for assistance the lady gave me the phone to CAll head office which I did the person I spoke to asked for my ID copy bank statements and salary advice it was on Saturday the 19th I waited for their call no call was received.. Today again someone called from african bank asking for my bank statement claiming that my bank statement is not clear from their side I'm not happy with the service of african bank when I asked why do I have to wait for so long to get that offer they keep on telling me of the new system they are using. This is frustrating I should have known before I did the application and went straight to the competitors because it takes a day for a loan to be processed... They are claiming the application takes 3 min but mine took 7 days already Frustrated M Mabokela