Unhappy client/Bad Service

I went to the branch on 30.06.2015 to apply for a loan, the lady helped me. she let me sign all the document and she did not explain to me about the card I'm getting. That day i went home and she said by friday I will have an answer as they must create my company name. So Thursday I call to make sure everything is in order, so they said they still busy. Fair enough i called late friday aftternoon to discover that the branch did not send in my documents. After that i receive a call from the branch that i missed. Saterday I called the branch and they said i have to come in to fill in the expence form! I went in and to my suprise they did not send in my documents, they did not even check my documents from teusday! Angry costumer i fill in the expens form and i waited there till tehy send it to Head office. <br> <br> So her excuse was that I come in late on Teusday and they could'nt check the documents because they wanted to lock up! Im a costumer and sould be treaded the same as they costumers that come's in early. Now from Teusday 30.06.2015 up until 06.07.2015 there was nothing done to my application! I spoke to the branch manager but she also could'n give me any explanation! <br> <br> Very unhappy