unhappy client

I had such high hopes when I app**** for a small loan on the 7th July which was pre approved pending my documents. Not only did I spend more than 2 hours on the phone and mind you this was my own airtime that I won't get back, over three weeks of back and forth with them over things that were submitted but even after having submitted all my documents and leaving my companies Hr numbers for them to confirm anything else they would need, I was told to ignore the sms that says I must upload unclear or missing documents which in itself is illusive if you have submitted everything and it is clear which was my case, my application expired after two weeks and I was told to reapply, I did so reluctantly because I was in a difficult position and needed that loan, I app**** again and filed a complaint which I have had no communication on for the past week. After I app**** again with all the documents once again they are asking me to resubmit information I have already submitted which is very clear because it was not scanned these were emailed pdf files from my bank and Hr so there was nothing not clear I sent another bank statement last week, they requested another for May yesterday which was already included in last weeks bank statement and when I call again this morning using my own airtime once more they tell me I must send another bank statement can you imagine. I told them they can leave the loan in this is something that should have taken a week at most it's now turning into a month because of incompetence. I hope you never get another bailout and they close your useless bank. You are suppose to be there to assist if you can not add to our problems, if you can't then say so don't waste our time mxm

Everyone I spoke to kept saying they can't give a reference for my calls blah blah but I spoke to Rebecca, Margaret, mpho and some others I cannot remember. I don't want anything to do with African bank you can look at my profile there should be notes there if people were doing