Unhappy

Good morning I'm not very happy with the service you sepose to get the fone all been drop and it cost me money I'm 12 year now with them but think I had reached my limit they lock my acount 2 times in I week don't no why olney they will no and now it's going 7 day after how many calls and prommisis nothing is been done about it I'm really not happy with this they getting there pay what about as yust before Xmas they playing with us