Unhappy

I took a personal loan in November 2016, I have requested African bank to debit my account on the23rd of each, to my surprise they debit debit my account on the date which we did not agree upon. for example they debited my account on the 21/07/2017 which on the African bank showed the the payment was reversed. I believe that has been on going. I only realised because I see the loan is not going down and the account, always in errears .

I then went to African Bank ( Jabulani Mall) on the 24/08/2017 spoke to the lady Keneilwe, she told me that dont take my word if I say I get paid on the 23rd, they debit when they think there is money on my account.

I did provide them with my payslip when I app**** for that loan.

what is rweally puzzling me is that, the payment reversal shows on the monthly statements that African bank is sending me, not on my bank statement.

can I please get assistance regarding this, because I did not agree for them to debit my account before the 23rd. and I want all this arrears revesered on my account.