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jeanette B

1 reviews | Active since Jul 2010

13 May 2024, 21:08

UNFARE

im a long standing client of African Bank for over 20 years paid my account every month My existing loan only 2 payments want to take another loan for unforseen expense to my shock im lissted at AB COLLECTIONS FOR ARREARS the never phone me or anything during covid I received a phone call from African Bank they asked if I wanted a bit of relieve for 12 months I said that would be nice and asked how it works I will only be paying half of my monthly payment and they would extent the term i asked if it would affect my credit and the lad;y said no my term would only be extended I BELIEVE THEM LIE The term was extended and apparently it still showed Im in arrears and was handed over to this AB COLLECTIONS they never contacted me My profile shows no arrears but still I was handed over to AB COLLECTIONS and my credit record was black listed BE CAREFULL OF AFRICAN BANK their service is not what they advertise

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Replies (2)
African Bank
African Bank's reply14 May 2024, 10:01
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.
Your African Bank Support Specialist team
***
African Bank
African Bank's reply16 May 2024, 13:13
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
***