AMVDH
Alston Mark Van Der Heuvel

1 reviews | Active since May 2024

31 May 2024, 07:31

Unfair treatment from African Bank

I have had the worst experience with African Bank, I have unfortunately been ********ly dismissed by the Education Department of which I would also like to do a review. When I was working I diligently paid African Bank my installments until my wife lost her work and we had to scale down on basically everything, I made arrangements for a laser amount, until I was dismissed and asked them to write off the balance as that was stipulated in the contract,under insurance cover,now they know to tell me that the insurance lapsed.I don't know whether someone in their right mind think or understand that I am now trying to survive on a pension of R7000.00,have to pay a R3374,00 installment, pay municipality bills, have food and petrol in my car,pay a bond . They call you up to 3 times a day from 7.00am in the morning, how and where are you going to get a change in funds if you living off a monthly income. They ask me to approve a debicheck and I am partially blind. Then they just put through a debicheck of both the amount I have agreed to pay and their R3374.00,now I have to go and waste my time to go to the bank to first of all reverse the funds and then to stop African Bank from doing as they very well please. Also the consultants that call you are so arrogant and ******s most of the time, it's like there is just no ethics in this country anymore.

If the rating is for bad experience I will give them 100% bad ratings, it's the worst ever

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Replies (2)
AMVDH
Alston Mark Van Der Heuvel's update31 May 2024, 10:14
Reviewer Update
We have sent emails,spoken to I cannot even count, how many consultants, as it was for the past plus minus 1200 days up to 3 times a daily, how in heavens nme African Bank thinks situations are going to change, they should maybe explain to me ,maybe I don't understand there way of reasoning,and when you ask them those questions they get all agro and do what has now been done, debit as they please R3374.00 and R300.00,just take and do as they ver well please
African Bank
African Bank's reply31 May 2024, 10:52
Official
We regret to inform you that your profile on our platform has been temporarily blocked due to an overdue compliance matter.

In order to resolve this issue and regain access to your profile, we kindly ask you to visit your nearest branch for further assistance. Our team will be available to guide you through the necessary steps to address the compliance issue and reactivate your profile.

Your African Bank Support Specialist team
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