Unfair treatment from African Bank

To whom it may concern

I would like to lodge a complaint about Africa Bank. On the 30th of September 2022 I went to African Bank and the Boulders Mall in Midrand to deposit money an amount of R27400 into my investment account , while I was busy depositing my money I realized that the machine I was depositing the money in just froze. I than call the consultant from the branch to come assist me. She called their technician to assist with the machine which they did on their side but the machine restarted and did not take out any receipt. The consultant then further assisted me by sending an email to their head office about what had happened. I then received a sms with a reference number and their call center number. I have been calling that number because I wanted to know when was I going to get my money, l was told that they were waiting for proof of payment from the branch. I called more then 6 times and I always get different stories. It's been alomt 3weeks now and Africa Bank has not yet deposited the money into my account.

Can you please help me deal with African Bank to get my money please..

Kind regards Roshnee Ngobese *** ***