Unfair treatment by African bank

On 11 January 2024 I received a call from the African bank collections department and spoke to Jane Chokoe. We had an indepth discussion on a recorded line about the amount to be debited at month end from my loan. To my surprise, on 25 January and that is almost 10 times more was deducted.

I logged a refund request with the bank and was sent from pillar to post just to get feedback. I was then informed that they do not see the agreement that was made on the with Jane Chokoe and that there is no refund due.

I do not understand why I am being punished because Jane failed to do his work properly and did not log the discussion we had. I do not understand the point of African Bank recording our phone calls when they simply cannot pull this calls up when there is a dispute, but would rather punish their clients.

I have logged a complaint with their complains team but honestly at this stage I do not even know what to do because this has been such a bad, unfair experience.