Unfair Practice

In March this year African Bank debuted my account earlier than what we had agreed on. The debit bounced. I received charges on my account but let it go. The same thing happened in September and this time around I took it up with them. An agent had **** and said that the tracking cannot be removed and when I told them I work for a company that uses a tracking system and that it could be done they changed their tune and said I can pick a date that was suitable for me and proceeded to process my account.

I was then informed that in order for me to be refunded I must produce a charges statement. Of which I proceeded to send both the March and September statements. Both statements clearly show the date in which the transactions were performed and the amount in which they were trying to debit and further the charges I paid.

The response I received was : Hi MRS SP NGIDI. We are sorry we cannot complete your request with your refund because of Bank charges do not reflect on bank statement for Acc Ref ********** 9001. Here is your reference number - ********** .

Now I can see that I am being played for a fool and I will not stand for it. I will be taking my business elsewhere.