unfair debit order charges

The query I made on the 13th of March 2026 has not yet resolved, they keep on requesting my ID number and to re-attach the bank statement, at some point they said I should attach bank charges statement. Have you ever seen a statement that has banch charges only? they African bank don't have that kind of statement, I called my bank and they told me there is no such statement in their bank, I asked some the people who work in the bank and they told there is no such a thing. I HAVE DECIDED TO LET GO OF THIS, YOU CAN KEEP THAT MONEY MAYBE YOU NEED IT. The reference is ***. This was my first time tying to have a relationship with African bank, that is my biggest mistake. Please don't contact me anymore, don't call me or send me useless emails, I do not give you permission to contact me.