1 reviews | Active since Aug 2021
UNFAIR CONDUCT
I am absolutely discussed with African Bank I app**** for a loan uploaded all my docs as requested. They then requested my latest payslip which i provided on ALL platforms and emails they have available. However i kept on getting numerous mails/sms requesting my latest paslip. I phoned their offices and was advised they require my payslip password keep in mind this was provided on ALL my correspondence. The agent then took the password and promissed me to escalate it. This morning received the offer and accepted it on the app then all of a sudden my loan is declined due to DOCUMENTS OUTSTANDING LATEST PAYSLIP. i phoned again amd was advised to apply again . I thought it a good idea to fo to the branch and apply with all my docs ready just for the loan to be declined. First of all WHY did no one pick up the phone and just asked me for the password in stead of just rejecting the application. Unfair African bank UNFAIR
What exactly is going on?????
Someone needs to catch a wake up at African Bank your customer service is appalling.
You either speak to a robot or *********** employees
What exactly is going on?????
Someone needs to catch a wake up at African Bank your customer service is appalling.
You either speak to a robot or *********** employees
However i will not phone your provided number please call me back.
And PLEASE EXPLAIN the below to me??
African Bank: Your preliminary credit offer of ****** is ready. You can continue with your application by logging into your Internet Banking Profile or via the App. This offer is subject to change. Queries ***. Auth. FSP Reg NCRCP7638
Please note the APPLICATION has been REJECTED !!!!
REASON YOU FONT HAVE MY PASLIP...REMEMBER,!!
However i will not phone your provided number please call me back.
And PLEASE EXPLAIN the below to me??
African Bank: Your preliminary credit offer of ****** is ready. You can continue with your application by logging into your Internet Banking Profile or via the App. This offer is subject to change. Queries ***. Auth. FSP Reg NCRCP7638
Please note the APPLICATION has been REJECTED !!!!
REASON YOU FONT HAVE MY PASLIP...REMEMBER,!!
You can phone me now.
You can phone me now.