Unfair Business Practice!

Having any account with this company has proven to be the worst mistake in my adult life! I have 2 loan accounts and a MyWorld transactional account with this company. Another company 'Dealflow' apparently loaded an arrangement on one of my up to date loan accounts with African Bank without my consent. AFB sent an SMS that I should call if I am not fami**** with the arrangement. I did exactly that only for AFB to provide me with a number to call this company. The conversation did not go too well with 'Dealflow' as they were insisting that I made this arrangement with one of them. I asked for a call recording to be made available or a copy of a contract to be sent to me where such was agreed and they told me they could not do that, I should contact AFB and request this from them. Once again I called AFB and could still not be helped because it shows that my account is paid via this company. My balance on this loan account increased and when I checked, I was charged R488.75 because of this arrangement that I never agreed to. No one can help, not AFB and not this company that I have no knowledge of. None of my details have been changed without me contacting AFB however this company managed to change my details. This is according to the SMS I received from AFB. What is even worse, AFB then proceeded to cancel the mandate I had with them on my MyWorld Account and load a new one for this company which was systematically accepted. This cannot be amended due to the fact that I 'made an arrangement with this company'. I decided to request a closure of this account. I now cannot close this account as AFB decided to place a hold on it yesterday!!! You guys are the worst of the lot! I have spent over an hour on the phone with AFB and spoke to more than 4 people who all cannot help me! You need to reverse the charge on my account! Yol cannot employ external people and expect clients to bare the costs! If I agreed, avail a recording or forward me the contract I signed with these people! Furthermore, remove the hold you placed on my account as I WANT TO CLOSE IT! The less I have to deal with your company and incompetence the better!