********* Business Practices

I have banked with FNB for the past 27 years and was extremely satisfied.

However, the competitive interest rates and friendly customer service offered by African Bank is what attracted me.

I commenced with multiple investments over a 5 year period. An error by African Bank representative, Kennedy resulted in my bank account being debited for a further 2 times without consent. Upon further engagement, he accepted liability and promised to immediately rectify the matter.

As result of the unauthorized debit orders, one debit order was unpaid and another was successfully debited.

Despite numerous engagements and subsequent promises, my funds were never returned nor was I reimbursed for the unpaid debit order fees. This has also compromised by credit history, which was without blemish.

The matter still remains unresolved. I believe their intent in prolonging the matter was malicious as their delay has now prevented me from reversing these unauthorized debits. I am now obligated to a 5 year investment period.

I am not one to complain but I would like to offer a word of caution, which is to stay far away from African Bank. They conduct ********* banking practices and their staff members are inefficient and ***********.

If you are looking for competitive, safe interest rates rather consider RSA retail savings bonds.

If you doubt my advice, just check all the other complaints on this site, perhaps the worst bank in South African history. Have no regrets, just stay away.