nM
neo M
1 reviews | Active since Jan 2019
26 Apr 2019, 12:59
********* BUSINESS
I REALLY DONT UNDERSTAND HOW THIS BANK OPERATES, I HAVE MADE AN SIGNED ARRANGMENT TO PAY ON THE 23RD APRIL 2019 NORMAL MONTHLY INSTALLMENT OF R1459 FOR MY LOAN AND R1000 FOR MY CREDIT CARD..NOW THIS BANK AS USUAL WENT ON TO DEBIT ME JUST OVER 7500 MY WHOLE ENTIRE SALARY.
YOU DEBITED ME R1459.32 *2, R1000 *2, R300*2,AND AN ADDITIONAL R3000 FOR **** SAKE HOW AM I SUPPOSE TO LIVE THROUGH THE MONTH. ON WHO'S AUTHORITY , I DONT EVEM WANT TO CALL BECAUSE YOUR AGENTS ARE RUDE, THEY DONT RESPECT CLIENT AND DEMAND THAT THEY PAY DONT EVEN LISTEN TO REASONS. PLEASE CREDIT MY ACCOUNT WITH THE EXTRA YOU TOOK. I HAVE A COPY OF A SIGNED AGREEMENT MADE OF R1459 AND R1000.. ALL THIS IS JUST PATHETIC AND ********
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Replies (4)0
Replies (4)
African Bank's replyOfficial
26 Apr 2019, 13:36 Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***
African Bank's reply26 Apr 2019, 13:36
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team ***
Talk to you soon.
Your African Bank Support Specialist team ***
African Bank's replyOfficial
26 Apr 2019, 14:01 Hi Neo
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team ***
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team ***
African Bank's reply26 Apr 2019, 14:01
Official
Hi Neo
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team ***
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team ***
nM
neo M's updateReviewer Update
26 Apr 2019, 16:03Thanks African Bank for attending to my Complaint promptly, Thanks to Bontle for your patience and escalating my issue, A big high five to Given from Complaints department your assistance and politeness is highly appreciated.
nM
neo M's update26 Apr 2019, 16:03
Reviewer Update
Thanks African Bank for attending to my Complaint promptly, Thanks to Bontle for your patience and escalating my issue, A big high five to Given from Complaints department your assistance and politeness is highly appreciated.
African Bank's replyOfficial
26 Apr 2019, 17:05 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
African Bank's reply26 Apr 2019, 17:05
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***