RP
Reena P
1 reviews | Active since Jan 2021
19 Apr 2021, 11:54
********* and Unprofessional Bank
A terrible bank. Most unprofessional. No ethics. Waiting for a loan app of mine to be processed. Whatever they asked for I have submitted. I spoke to a consultant last week when I app**** for the loan, she said I will get a response in the afternoon on the same day. Today I call in they said that it takes 5 days for a loan application to be approved. The most slowest and ********* bank.
Helpful (0)
Replies (8)0
Replies (8)RP
Reena P's updateReviewer Update
20 Apr 2021, 09:12They still haven't resolved anything!!! This bank is useless even the customer care team that called are *****!
RP
Reena P's update20 Apr 2021, 09:12
Reviewer Update
They still haven't resolved anything!!! This bank is useless even the customer care team that called are *****!
RP
Reena P's updateReviewer Update
20 Apr 2021, 16:37And yet they are back at it again. "support specialist".
No one called, verified my docs as yet. They rogues!!!
No one called, verified my docs as yet. They rogues!!!
RP
Reena P's update20 Apr 2021, 16:37
Reviewer Update
And yet they are back at it again. "support specialist".
No one called, verified my docs as yet. They rogues!!!
No one called, verified my docs as yet. They rogues!!!
RP
Reena P's updateReviewer Update
20 Apr 2021, 22:06After sending my docs, they sent me my actual offer. Made me accept the debicheck mandate which I did. Now they are saying that I must go to the branch to complete my application with a fingerprint... this is ridiculous, I have waited for 4 days for my approval and now I must go to the bank? What was the sense of even doing my application online ?! If I wanted to go to the branch I would have just done it with the branch other than online!
This bank is full of nonsense along with their customer care team! I am reporting them to the NCR and credit bureau for doing enquiries on my name but still requesting irrelevant information!!! This Bank should not be in operation for their lies and inconvenience. Highly not recommendable!!!
Thoroughly a disappointed customer. What a first impression for a new customer they portrayed. Terrible!!!
This bank is full of nonsense along with their customer care team! I am reporting them to the NCR and credit bureau for doing enquiries on my name but still requesting irrelevant information!!! This Bank should not be in operation for their lies and inconvenience. Highly not recommendable!!!
Thoroughly a disappointed customer. What a first impression for a new customer they portrayed. Terrible!!!
RP
Reena P's update20 Apr 2021, 22:06
Reviewer Update
After sending my docs, they sent me my actual offer. Made me accept the debicheck mandate which I did. Now they are saying that I must go to the branch to complete my application with a fingerprint... this is ridiculous, I have waited for 4 days for my approval and now I must go to the bank? What was the sense of even doing my application online ?! If I wanted to go to the branch I would have just done it with the branch other than online!
This bank is full of nonsense along with their customer care team! I am reporting them to the NCR and credit bureau for doing enquiries on my name but still requesting irrelevant information!!! This Bank should not be in operation for their lies and inconvenience. Highly not recommendable!!!
Thoroughly a disappointed customer. What a first impression for a new customer they portrayed. Terrible!!!
This bank is full of nonsense along with their customer care team! I am reporting them to the NCR and credit bureau for doing enquiries on my name but still requesting irrelevant information!!! This Bank should not be in operation for their lies and inconvenience. Highly not recommendable!!!
Thoroughly a disappointed customer. What a first impression for a new customer they portrayed. Terrible!!!
RP
Reena P's updateReviewer Update
21 Apr 2021, 09:09They sent me a message at 8:30 saying that my application is declined, after me approving the debicheck and after they sent me the actual offer. This bank has no ethics they Rob.
Not even the hellopeter team is helpful. I only received a call from them on Monday and they said before the end of business day they will get back to me yet they didn't.
Today is Wednesday and Friday will be a week I am waiting for a loan that they said I qualify for and last minute they declined me. When I had a look at the decline letter it states that my application was declined due to an invalid bank statement when I uploaded a valid document.
Verify that with my bank!!!
Not even the hellopeter team is helpful. I only received a call from them on Monday and they said before the end of business day they will get back to me yet they didn't.
Today is Wednesday and Friday will be a week I am waiting for a loan that they said I qualify for and last minute they declined me. When I had a look at the decline letter it states that my application was declined due to an invalid bank statement when I uploaded a valid document.
Verify that with my bank!!!
RP
Reena P's update21 Apr 2021, 09:09
Reviewer Update
They sent me a message at 8:30 saying that my application is declined, after me approving the debicheck and after they sent me the actual offer. This bank has no ethics they Rob.
Not even the hellopeter team is helpful. I only received a call from them on Monday and they said before the end of business day they will get back to me yet they didn't.
Today is Wednesday and Friday will be a week I am waiting for a loan that they said I qualify for and last minute they declined me. When I had a look at the decline letter it states that my application was declined due to an invalid bank statement when I uploaded a valid document.
Verify that with my bank!!!
Not even the hellopeter team is helpful. I only received a call from them on Monday and they said before the end of business day they will get back to me yet they didn't.
Today is Wednesday and Friday will be a week I am waiting for a loan that they said I qualify for and last minute they declined me. When I had a look at the decline letter it states that my application was declined due to an invalid bank statement when I uploaded a valid document.
Verify that with my bank!!!
RP
Reena P's updateReviewer Update
21 Apr 2021, 10:29I have missed your call. Please call again
RP
Reena P's update21 Apr 2021, 10:29
Reviewer Update
I have missed your call. Please call again
RP
Reena P's updateReviewer Update
21 Apr 2021, 20:55The second time around with the second application and after all of the new docs sent they still show I must go to the branch to authenticate myself. This bank is going to be contacted by my attorney!!!
RP
Reena P's update21 Apr 2021, 20:55
Reviewer Update
The second time around with the second application and after all of the new docs sent they still show I must go to the branch to authenticate myself. This bank is going to be contacted by my attorney!!!
RP
Reena P's updateReviewer Update
23 Apr 2021, 09:29I re app**** with you guys and yourl declined again. First application was declined because yourl didn't want downloaded bank statements. So I got from the atm and sent it. Now yourl declined because yourl never confirm work employment! Yet I sent a work confirmation letter. I need the money urgently and you guys are playing games. I'll take this to the NCR. Maybe they would penalize yourl for wrongfully declining my application!
RP
Reena P's update23 Apr 2021, 09:29
Reviewer Update
I re app**** with you guys and yourl declined again. First application was declined because yourl didn't want downloaded bank statements. So I got from the atm and sent it. Now yourl declined because yourl never confirm work employment! Yet I sent a work confirmation letter. I need the money urgently and you guys are playing games. I'll take this to the NCR. Maybe they would penalize yourl for wrongfully declining my application!
African Bank's replyOfficial
23 Apr 2021, 10:36We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support team
African Bank's reply23 Apr 2021, 10:36
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support team