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Nazmeera A

1 reviews | Active since Sept 2016

22 Oct 2019, 06:47

********* and unfair banking practice - **************

App**** for a loan three months ago it was approved and paid out app**** for a new loan now and it was declined because I had a judgement from years ago , the lady indicated they didn't see it the last time which is bull**** and an unfair and ********* practice. Secondly they say I can't afford it that's bull**** as my expenses as they indicated is under 11000 and I earn over 15000.

On top of that they close the case saying customer did not understand really ?

It seems u don't understand the ethics of banking.

I would like this to be solved by close of business today failing which I will lodge a complaint with the consumer protection and the banking ombudsman

Do not call me as u say I don't understand you have my email so communicate in writing.

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Replies (2)
African Bank
African Bank's reply24 Oct 2019, 10:07
Official
Good day
 
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible. 

Your African Bank Support team 
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Nazmeera A's update31 Oct 2019, 12:27
Reviewer Update
NO WRITTEN RESPONSE RECEIVED
PLEASE UPDATE ME VIA EMAIL.