Unecessary prolonged process

Ref number *** and *** This matter was transfered to George Barker on the 11 July from FCIOmbuds and up untill this tage there is no progress...intead he wants me to go to FNB and request a letter from them that prooves that the money was not paid in my account and FNB refuses ....They want African Bank to communicate with them directly....Why must I be doing your work African Bank?? im the victim here and you still opressing me by expecting me to be sent from pillar to post yet you the one that flagged me.I WANT JUSTICE TO BE DONE ....THIS NOT ACCEPTABLE....MY LIFE I IN STAND STILL BECAUE OF YOUR POOR SKILLS OF INVESTIGATION AND ONCE AGAIN YOU ARE PROVING ME RIGHT. I NEED TO BE ATTENDED WITH URGENCY.