Unconfirmed Payment

On 25 February 2016 I paid my credit card for an amount of R900.00 at African Bank in Promenade Mall. The machine counted up to R400.00 and got stuck while all the money was on the machine. The teller then rebooted the machine and told me to wait at least 5 to 15 minutes but still nothing happened. I was then told to come back after 3 or 4 days whilst the machine is taken for repairs and the branch manager was there and aware about this. When I came back nothing was done and they my case is being investigated. Ever since then I've been going there from time to time and they told me the same story of investigation, I even called their call centre they told me they will investigate and come back to me after 2 days. Then they sent me a message that my generic enquiry could not be processed due to proof of payment and ID copy. My account could on arrears because of this and I'm not responsible for any penalties as a result of this. The service in this company is poor and the branch manager does not follow up on this because he was there, he knows about this. I'm being sent from pillar to post and no one is taking responsibility. Ms. NC Sizani and now Ndengane (marriage surname) and the reference number for the message is ***.