Uncleared transaction

Good day

I write this mail in great frustration and disgust at the manner in which African Bank consultants treated me from the 16th.04.24, with specific reference to Margaret who couldn't help me and refused to let me speak to her manager this morning.

1. I reported about a transaction I made at Sasol Garage in EMbalenhle which declined in the speed-point but I got an sms which said money had been debited from my account. I was told turn around time will be 72 hours from the time the call was logged. 7 days later today I'm told, after phoning, that they are still investigating.

2. I followed up on Friday, after 72hrs had lapsed, I was told to keep checking on my app the money will be released. Saturday I followed up again with Keletso, who told me a new story of the possibility that the money could take up to 21days.

3. This morning Margaret came with her story as well and when I asked to speak to her supervisor or manager she refused and I had to reverify/authenticate myself again, this, after being in the call for over 10 minutes without any assistance - and as if that was not enough the call got cut off.

I would like to find out if this how African bank treats its clients, with lies and and ********* and misleading service?

Most of all, when am I getting this transaction cleared?

This has been a very distasteful experience I've ever received from any financial institution in this country.

And as soon as this gets resolved, I'm moving to other banks who atleast know what a client is and can ayleast treat clients in an honesty and dignified manner.