1 reviews | Active since May 2010
Unclear Application Process
On the 13th of Jan I app**** for a loan at African Bank Florida branch and it was approved on Monday morning the 15th of January. After signing the contract I was informed that my account number is shared with another profile. I then went to the bank to get a confirmation of account letter which I provided to the consultant who assured me that this would be sufficient documentation to prove that I own the account. This morning (16 Jan 2018) I was informed that my loan has been now declined as they did not get a response from the bank and they wouldn't even look at the letter that I provided yesterday. I have asked on them to clarify what response they were expecting to receive from the bank but still no response.
Hi Mazwi,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
Hi Mazwi,
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
Hi Mazwi,
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
Best regards,
Hi Mazwi,
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
Best regards,