1 reviews | Active since Jan 2017
Unauthorized opening of account
I am writing to raise a serious concern regarding an unresolved issue with African Bank.
Over a week and a half ago, I visited one of your branches to apply for a loan, which was subsequently declined. Since then, I have been receiving multiple SMS notifications instructing me to collect a card—despite never opening a bank account with African Bank.
To be clear, I did not open an account, nor do I wish to hold any kind of account—debit, virtual or otherwise—with African Bank. This situation is highly concerning, as it suggests that an account may have been opened *****ulently in my name.
I immediately emailed your customer service team to report this issue, yet I have received no response, and no action has been taken to rectify the matter. This lack of accountability is both unacceptable and deeply disappointing.
I am requesting urgent confirmation that this account—if it exists—is closed immediately and that all associated records are removed. Should this matter not be resolved promptly, I will be escalating the issue further.
I expect written confirmation of the resolution within five working days.
This experience has been utterly frustrating and reflects extremely poorly on your internal processes.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Dear African Bank Complaints Team,
I am writing to express my deep frustration and disappointment with the continued mishandling of my ***** complaint.
Today, I spent over 15 minutes on the line being transferred from one consultant to another—none of whom had any knowledge of my case, even after I provided the reference number. This is completely unacceptable, especially considering this is the same issue I’ve already reported and followed up on multiple times.
I demand that this matter be escalated urgently. I still have not received the match result, and the account that was *****ulently opened under my name remains active. This is a serious breach and must be rectified without further delay.
Please ensure that:
1. The *****ulent account is closed immediately.
2. I receive written confirmation of the match result.
3. This matter is resolved promptly and professionally.
I expect a formal response within 48 hours.
Dear African Bank Complaints Team,
I am writing to express my deep frustration and disappointment with the continued mishandling of my ***** complaint.
Today, I spent over 15 minutes on the line being transferred from one consultant to another—none of whom had any knowledge of my case, even after I provided the reference number. This is completely unacceptable, especially considering this is the same issue I’ve already reported and followed up on multiple times.
I demand that this matter be escalated urgently. I still have not received the match result, and the account that was *****ulently opened under my name remains active. This is a serious breach and must be rectified without further delay.
Please ensure that:
1. The *****ulent account is closed immediately.
2. I receive written confirmation of the match result.
3. This matter is resolved promptly and professionally.
I expect a formal response within 48 hours.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***