LV
Lorraine V
1 reviews | Active since Jun 2021
01 Sept 2025, 17:02
Unauthorized Deduction
After so many years of trusting this bank with my salary and money this is howl they treat me. The is a debit order that went of my account and I did not consent to it. I did not approve it worse I dont even know it. Called the call centre spoke to @Refilwe the TL/ DM well I am not happy at all coz what do you mean the only thing you can do is escalate? What about my plans about this money.. I want my money back ASAP
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
02 Sept 2025, 09:14Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply02 Sept 2025, 09:14
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
LV
Lorraine V's updateReviewer Update
02 Sept 2025, 09:18Thandeka was not helpful at all and you call that a special support team. I am so disappointed in you African bank
LV
Lorraine V's update02 Sept 2025, 09:18
Reviewer Update
Thandeka was not helpful at all and you call that a special support team. I am so disappointed in you African bank
African Bank's replyOfficial
02 Sept 2025, 09:59I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply02 Sept 2025, 09:59
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
LV
Lorraine V's updateReviewer Update
02 Sept 2025, 10:05The respond is not sufficient I repeat it is not sufficient. No assistance was given to me.
LV
Lorraine V's update02 Sept 2025, 10:05
Reviewer Update
The respond is not sufficient I repeat it is not sufficient. No assistance was given to me.
African Bank's replyOfficial
02 Sept 2025, 15:27We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
***
African Bank's reply02 Sept 2025, 15:27
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***