Unauthorized debt for paid up account

I went into the branch last week Monday to request a refund for the unauthorized debit order which was done on my account for a loan account that has been settled and closed. I presented my bank statements, proof of payment and paid up letter and was told the refund was requested.

Everytime I call in they tell me they have to log a refund, I was told this morning a manager would contact me and still nothing.

Its sad how when one owes African Bank money they can call all day, but when African Bank owes the customer money, no contact at all.

The banking ombudsman spoke of unauthorized debit orders, and African bank is taking a debit order for a closed account.