unauthorized debit orders

I November i received an sms requesting my salary date for December, i rep**** 27th December. Unlike most companies i do not receive my salary early in December, i then saw African Bank debited my account on the 15th Dec , i immediately called spoke to Client Services (Purity) she apologized and told me because 16th Dec was a holiday i would receive my refund on the Thursday 17th Decr, i then also received an sms stating that my debit order query was resolved. to date i have not received my money.<br> <br> i called on the 18th another consultant told me that they were experiencing high volumes due to refunds and that is a delay but it is in process, i then received an sms from African Bank saying they experiencing high call volumes, still nothing. Today i called and the consultant cannot answer me i asked to speak to a Manager, supervisor (Bongani) now says i must send bank statements and my ID and then he will escalate the query, i have now refused to send anything as this was not requested from the beginning and i have not authorized a debit beforehand. <br> Bongani has been very calm and tried to help, if al my debits are not transferred back today i will report to ombudsman