Unauthorized debit order from African Bank

Hi,<br> <br> I would like to express my disappointment to African Bank.<br> <br> I received an SMS on the 15 February 2016. Notifying me that R783 will be deducted from my Bank account on 25 February 2016 as my account with African Bank was in arrears. I called the provided number on the SMS *** to disapprove this as i have not planned to pay that much. I spoke to a lady. I explained that the credit card account i have been paying R390 monthly. On the 23 January I decided to pay extra R1000 to reduce the outstanding balance.<br> <br> My concerns are: <br> 1. In terms of the Credit Card Statement sent to me electronically it is not indicated that the account is in arrears. Only account in arrears is the Loan account which I am paying not the credit card account.<br> 2. African Bank has debited my bank account even after i called them to disapprove this. I am not happy at all I have not been listened to and they debited my bank account unauthorized.<br> 3. Am i being penalized for paying the R1000? Why all of a sudden there are arrears which are not even indicated in the statement?<br> <br> I need African bank to pay back the money into my account including banking fees. <br> <br> Regards,<br> Sikhumbuzo Nkabinde