Unauthorized Debit Order

In that of the 30th of March 2023 I recieved a debit mandate for a company handling my debt review which displayed an amount i did not agree too. As per the mandate i declined it based om the fact that i did not agree to be debited thw amount specified(R1700). Since then i have used 4 different channels to have a debit order that was mot authorized in the first place to be reversed as i am cancelling the agreement with the Debt review company. African bank has been giving me a run around and i honestly feel sorry for the ladies in New Germany branch in Durban 3610 as they feel the wrath and dissatisfaction I have for the company at this point. I have been requested to provide evidence that it was declined, which i sent screenshots and they still stated it needed to hw investigated. I requested for the reversal as the complaints department can see it was declined but this has not been actioned. You are meant to keep my money safe and i have to feel that way but this has clearly shown there's lack of empathy for the consumer based on your turnaround times for queries to be resolved. I need an immediate resolution for thia issue. I have also submitted a sworn affidavit from the local authorities to confirm this was not authorized.

Reference number for complaint is:***

My reference